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Frequently Asked Questions

How do I begin the process of becoming a Network Provider?

Simply contact us by phone number listed below and we will guide you through the simple steps to become a member of our Provider Network, including the completion of a brief application package. This is an opportunity to empower children and families through acts of service. Please get in touch with our office today!

How do I file a grievance if I am dissatisfied with services?

If you are dissatisfied with the services received, we ask that you attempt to resolve those differences with the appropriate program staff and/or the Supervisor and Program Manager.

If resolution of your concerns cannot be reached, you have the right to submit a formal grievance.

To file a formal grievance, you may submit your complaint to NWF Health Network Office Manager, Angie Nichols or Kristi Lock in person, through e-mail, mail or telephone.  The Office Manager will respond to your complaint as quickly as possible.

There shall be no retaliation against any individual or person served, or employee for having filed or assisted in the filing of a complaint/grievance, or for investigation or acting on a complaint/grievance.  Any employee who becomes aware of any such retaliatory action shall immediately report it to the COO and CEO.

How do I request my records?

Records from network service providers for substance abuse and/or mental health services should be requested directly from the service provider. Records maintained by NWFHN for Child Protection require a request in writing. Please submit this request to our Office Manager Kristi Lock.

How to reserve a conference room?

To reserve a conference room scroll to the bottom of the page and click on “Employee forms & Resources” or click HERE.

Select which room you need to reserve and fill out the information to select a time. Once you press submit you will receive a confirmation email.

If you have any problems with reservations please email: [email protected].

What are my rights and responsibilities as a NWF Health Network client?

All consumers have the right to:

• Be treated with dignity and respect regardless of age, sex, religion, race, cultural
background, sexual preferences or disability.

• Be heard, which includes the opportunity to submit a formal grievance.

• Have documentation provided to them in an easy to read and understandable manner, or have an interpreter provided, as needed.

• Have services provided to them in their community by qualified staff in a professional manner.

• Privacy and confidentiality in accordance with applicable laws.

• Give input regarding service authorization and placement decisions.

What is BIP?

BIP Is Batterer’s Intervention Program and is often required following a domestic violence incident. Currently, BIP is a 29-week, psychoeducational, group program that addresses elements of power and control within relationships.

What is Early Childhood Court (ECC)?

Early Childhood Court, often referred to as ECC or Baby Court, aims to improve child well-being outcomes for child protection involved children. ECC utilizes a trauma-informed approach by partnering with case managers, the Courts, behavioral health providers and families. Early Childhood Court addresses child protection cases involving children under the age of three. It is a problem-solving court – where legal, societal, and individual problems intersect. Problem-solving courts seek to address not only the legal issues but also the underlying non-legal issues that will benefit the parties and society as well. The goal of Florida’s Early Childhood Court is to improve child safety and well-being, change the experience and outcomes of children in the child protection system, heal trauma and repair the parent/child relationship, expedite permanency, and stop the intergenerational cycle of abuse/neglect/violence.

What is Florida Safe Families Network (FSFN)?

The FSFN system produces reports on various child welfare statistics for the Federal Department of Health and Human Services (DHHS), Administration for Children and Families. The Florida Safe Families Network is composed of

– Florida’s Statewide Automated Child Welfare Information System (SACWIS)

– Replaced Homesafenet (HSN)

– Official Child Welfare Case Record

What is the Managing Entity Community Needs Assessment?

The Community Needs Assessment is intended to assist the Department of Children and Families (DCF) in preparing for the upcoming legislative session by providing a foundation for understanding the substance use disorder and mental health system of care in NWF Health Network,  eighteen (18) county catchment area in Northwest Florida. This is the fourth Needs Assessment of this system of care by NWF Health, since assuming responsibility for the substance use disorder and mental health system of care through a Managing Entity contract award from the Department of Children and Families (DCF) in April of 2013.  The Community Needs Assessments can be accessed below.Triennial Needs Assessment 2022

2019 Community Needs Assessment

2016 Community Needs Assessment

2014 Community Needs Assessment

When are Adoption payments processed?

On or before the 5th of each month.